Discovery services

Understand your users’ needs first in order to create the most successful product.

Human-centred solutions

Product ideation and discovery is the work we do to make decisions about what to build. The best product discovery considers the patient or user throughout. It’s a chance to work collaboratively to explore research and hypotheses in order to gain a better understanding of all user needs, and to align as a team.

Understanding the problem

First we set the vision and objectives and ensure we understand the key problem to solve.

User research

We build a deep understanding of what users think and need through quant & qual methods.

UX review

User experience analysis through the lens of usability heuristics and UX expertise.

Humanised outputs

Bringing the data to life, and telling a story of what we found and the action to take.

Service blueprinting

An end-to-end mapping of the user journey, including all key stakeholder inputs.

Design sprints

A dynamic focus on the key solution using iterative prototyping and user testing.

See the bigger picture

CASE STUDY

NHS Hepatitis C
National Testing Portal

Developing user-centred service design for a diverse range of target users, in order to eliminate hepatitis C in the UK by 2025.

Working in partnership with NHS England, the Hepatitis C Trust, and Preventx, we lead the discovery and design phase for a national online portal for self-testing.

Read case study

Take advantage of our fast and effective process

We create better solutions and build products that care. This is underpinned by a human-centred approach across Discovery, Design, and Delivery. We look to identify the problem collaboratively and solve it together at speed, using an agile approach that gets great results, and which clients love.

How we work

Services

We help healthcare go further

Discover possibilities

Grasp opportunities & maximise investments. Understand, de-risk and identify direction for all your business ideas.

Validate your ideas

Breathe life into ideas

Get creative with the right ideas. Create fast paced prototypes and validate with users.

Kickstart your creativity

Build impactful digital solutions

Engineer something brilliant. Partner with an experienced product team and launch with confidence.

Begin your build

Optimise future growth

We develop insight-driven, human-focused solutions with expertise in regulated environments.

Enhance your potential